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Troubleshooting and bug reports - SpaceEngine 0.9.7.2
HarbingerDawnDate: Friday, 26.12.2014, 20:29 | Message # 1
Cosmic Curator
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United States
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Please post here all of your reports about bugs or crashes in SpaceEngine. Before you post any bugs, please follow these steps:

  • First of all, make sure you make a clean install of SpaceEngine and update your video card drivers. This may solve 99% of all isues.
  • Read the Fixing common issues section below. It is possible that your problem can be solved there.
  • Read the List of known issues section below and make sure that your bugs are not on in it. You can use your browser's word finder to help search the list.
  • If the bug is not on the list then please post it in this thread. Attach to your message a screenshot (if possible) and a log file (it's called the se.log and is located in the SpaceEngine/system/ directory). Only the log file will help us to understand your problem and find a solution!



    Fixing videocard-specific issues

    If you do not know which videocard do you have, open the system/se.log file in the text editor and read the Vendor information in the beginning:

    INITIALIZING OPENGL
    [MT] Vendor: ATI Technologies Inc.


    Then look for a solution for you:

    Nvidia: Major lag spikes


    ATI/AMD: Transparent or invisible planets, no landscape


    ATI/AMD: Crash on approaching to the black hole, neutron star or white dwarf, on using ship's hyperdrive, or when enabling the Oculus Rift mode or the Fish Eye mode


    Intel HD: Glitchy landscape and textures on planets


    Intel HD: Crash near planets


    Intel HD: Red clouds on Earth




    Fixing common issues

    1) Obsolete or incompatible drivers or strange error message "(NULL) 2.1 (NULL)"


    2) Weak system


    3) System with hybrid graphics (NVidia/ATI + Intel HD)


    4) Artifacts on procedural planets


    5) Frequent crashing while generating planetary surface


    6) Spaceship disappears when far from a star


    7) Blurry textures on Solar system planets


    8) Crash on entering the Display menu


    9) Problems with very high resolution displays




    List of known issues

    Green items have been fixed for the next release

    Not real bugs, but effects caused by limitations in the engine:


    Real bugs:
  •  
    nzunigaDate: Saturday, 07.03.2015, 01:44 | Message # 511
    Observer
    Group: Newbies
    United States
    Messages: 2
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    i've updated my drivers and i still get this when i'm on the planet's surface; basically the heightmap loads in streaks
    Attachments: 7546331.log (360.1 Kb)
     
    superDate: Saturday, 07.03.2015, 18:18 | Message # 512
    Observer
    Group: Newbies
    United States
    Messages: 2
    Status: Offline
    I got my info right here, i use SpaceEngine version 0.9.7.2
    Attachments: 2418139.txt (70.4 Kb)
     
    SpaceKidDate: Wednesday, 11.03.2015, 18:06 | Message # 513
    Observer
    Group: Newbies
    China
    Messages: 1
    Status: Offline
    Hi there,
    I've encountered a terrain texture error in every planet, as the images below shows.

    It's a newly installed 0.972 beta version. I've tried almost every configurations in the display and graphic settings but won't work. Can anyone help me plz? Thanks a lot.

    CPU: Intel Core i7 4770HQ Quad-core 2.2GHz
    Display: Intel Iris Pro Graphics 5200
    OS: Windows 8.1





    Attachments: 5231112.jpg (373.2 Kb) · 2615930.jpg (408.5 Kb) · 2782338.jpg (224.7 Kb) · 9529441.jpg (229.9 Kb)
     
    QuontexDate: Wednesday, 11.03.2015, 22:30 | Message # 514
    Explorer
    Group: Users
    Australia
    Messages: 155
    Status: Offline
    Are your drivers up to date? That would be my first port of call. After that I would try to re-download SE, However if you say downloaded the installer try the .zip archive. After that and those have failed try SE on another computer if you have one, It would help distinguish if it is a computer specific thing or just that version.

    Not all that helpful in terms of solutions but it can help narrow it down. If you could also attach the log file so others who can help with be able to distinguish much better than I can.





     
    VoekoevakaDate: Friday, 13.03.2015, 23:05 | Message # 515
    World Builder
    Group: SE team
    France
    Messages: 1016
    Status: Offline
    Two bugs :

    Found a volcano on a Titan, but when I was near, it looked glitched: lava trails were replaced by discontinuities on the bump map :



    Found an asteroid with atmosphere :



    PS : if you want to retrieve locations, replace the "8416" by "8409", as I added galaxies.

    Attachments: 1422309.jpg (180.7 Kb) · 0413469.jpg (168.0 Kb)





    Want some music of mine ? Please go here !



    Edited by Voekoevaka - Friday, 13.03.2015, 23:07
     
    FastFourierTransformDate: Saturday, 14.03.2015, 13:33 | Message # 516
    Pioneer
    Group: Local Moderators
    Spain
    Messages: 542
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    Quote Voekoevaka ()
    Found an asteroid with atmosphere :


    Wow that's beautifull. Maybe soon or later SE's comets would have jets and haze like that.
     
    Storm87Date: Sunday, 15.03.2015, 21:36 | Message # 517
    Observer
    Group: Newbies
    Poland
    Messages: 6
    Status: Offline
    HIP 81145 is SERIOUSLY bugged. I advise to stay away from it.

    Edited by Storm87 - Monday, 16.03.2015, 22:01
     
    WatsisnameDate: Sunday, 15.03.2015, 23:45 | Message # 518
    Galaxy Architect
    Group: Global Moderators
    United States
    Messages: 2613
    Status: Offline
    I can confirm this bug. Approaching anywhere near this star will cause observer to glitch out into the void, literally billions of Gpc from anywhere and unable to move without reopening the program.

    This is one of the more severe catalog star bugs I have seen, and the corresponding entry in the ExoPlanetsSuns.sc file should be fixed or removed. SE displays the system diameter as 1.#IO Gly/Gpc, which is probably related to the problem. I'm guessing the ultimate cause is the usual bad catalog data that we often see (the star is a B5II, which should be a very luminous -4.5, but the calculated magnitude is +5), and somehow this is throwing off the system size.





     
    VoekoevakaDate: Tuesday, 17.03.2015, 01:16 | Message # 519
    World Builder
    Group: SE team
    France
    Messages: 1016
    Status: Offline
    I think this is caused because the star model is bigger than the place where we can move (and so bigger than the SE universe cube), so the collision detector just teleport us everywhere. I manage to go back to normal using the chart mode.

    It stopped glitching, and I was forced to return manually to a more common place following the cursor. Then I entered the universe cube and I noticed my relative speed was moving (I was "following HIP 81145", still in chart mode). I selected fast a galaxy, and it went back to normal.

    Another bug i noticed, do you have it ?

    There are black regions on asteroids sometimes :



    But, when I go there and terrain is loading, it start to be tiled-like :



    Then it dissapear :


    Attachments: 9705114.jpg (164.8 Kb) · 5661624.jpg (164.3 Kb) · 6527194.jpg (172.4 Kb)





    Want some music of mine ? Please go here !

     
    oliverlebertDate: Wednesday, 18.03.2015, 11:34 | Message # 520
    Observer
    Group: Newbies
    Pirate
    Messages: 2
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    i have installed Space Engine and i have the latest nvidia drivers. But it does not open, at all nothing happens. No log file has been generated in the system folder. Here are my specs
    CPU: Intel Core i7-4771 @ 3,5 Ghz
    GPU: GeForce GTx 780M
    RAM: 8 GB
    Hard Disk: 512 GB PCIe-based Flash
    OS: Windows 7 pro 64-bit via bootcamp on a 27 inch iMac
    Nvidia Driver Verison: 347.88
     
    QuontexDate: Wednesday, 18.03.2015, 14:04 | Message # 521
    Explorer
    Group: Users
    Australia
    Messages: 155
    Status: Offline
    Quote oliverlebert ()
    i have installed Space Engine and i have the latest nvidia drivers. But it does not open, at all nothing happens. No log file has been generated in the system folder. Here are my specs
    CPU: Intel Core i7-4771 @ 3,5 Ghz
    GPU: GeForce GTx 780M
    RAM: 8 GB
    Hard Disk: 512 GB PCIe-based Flash
    OS: Windows 7 pro 64-bit via bootcamp on a 27 inch iMac
    Nvidia Driver Verison: 347.88

    Try opening it with administrator or moving it to a less restrictive folder like your documents, I've seen SE needing admin permissions to fully install(create log, cache ect.) in the default install location. I also know of some programs not working correctly on bootcamp, That may be the issue also as I have not seen anyone mention bootcamp on these forums. If you can, copy the SE folder onto a PC and try it(After trying admin permissions first).





     
    oliverlebertDate: Thursday, 19.03.2015, 07:24 | Message # 522
    Observer
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    Quote Quontex ()
    Try opening it with administrator or moving it to a less restrictive folder like your documents, I've seen SE needing admin permissions to fully install(create log, cache ect.) in the default install location. I also know of some programs not working correctly on bootcamp, That may be the issue also as I have not seen anyone mention bootcamp on these forums. If you can, copy the SE folder onto a PC and try it(After trying admin permissions first).
    ok now it worked instantly with admin permissions. Thanks alot!
     
    RotiDate: Saturday, 21.03.2015, 11:48 | Message # 523
    Observer
    Group: Newbies
    Pakistan
    Messages: 2
    Status: Offline
    Alright, here's the problem, apparently whenever i go closer to a star, it just appears totally black, i've messed around with the setting, the only thing that seems to make a difference is atmosphere, toggling it on and off but only ever so slightly. Here's a few pictures, and yes i've already searched all the known bugs but none of em seem to be similar to this one.
    Attachments: 7452597.jpg (80.5 Kb) · 9157627.jpg (77.1 Kb) · 5592794.jpg (86.7 Kb)


    Edited by Roti - Saturday, 21.03.2015, 13:15
     
    AronmarioDate: Saturday, 21.03.2015, 16:06 | Message # 524
    Observer
    Group: Newbies
    Antarctica
    Messages: 1
    Status: Offline
    Hello, I'm posting here because of a texture glitch on procedural planets. This glitch only occurs on terras and titans, so I think it has something to do with oceans.
    I've updated my graphics drivers, messed around with the config files and all else that the original post suggested, but these did nothing positive.

    Some specs:
    CPU: Multi-core: 2x Intel® Celeron® CPU B800 @ 1.50GHz, 1496 MHz
    GPU: Intel® HD Graphics

    A small thing which probably isn't relevant is the fact that I've found an NVIDIA control panel, but when I tried opening it, a pop-up stated that I don't have an NVIDIA graphics card. I searched for what I actually have, and it showed that I only have an Intel graphics card.

    I've attached the se.log file and here are two screenshots:
    http://imgur.com/HdsQnma<cX0JM#0
    http://imgur.com/HdsQnma<cX0JM#1

    Thank you in advance for your help.

    Attachments: 4389046.log (26.2 Kb)


    Edited by Aronmario - Saturday, 21.03.2015, 16:11
     
    QuontexDate: Saturday, 21.03.2015, 17:31 | Message # 525
    Explorer
    Group: Users
    Australia
    Messages: 155
    Status: Offline
    Quote Roti ()
    Alright, here's the problem, apparently whenever i go closer to a star, it just appears totally black, i've messed around with the setting, the only thing that seems to make a difference is atmosphere, toggling it on and off but only ever so slightly. Here's a few pictures, and yes i've already searched all the known bugs but none of em seem to be similar to this one.

    Try pressing "N". It seems that turning night side lights off also turns stars off.

    Quote Aronmario ()
    Hello, I'm posting here because of a texture glitch on procedural planets. This glitch only occurs on terras and titans, so I think it has something to do with oceans.
    I've updated my graphics drivers, messed around with the config files and all else that the original post suggested, but these did nothing positive.

    Some specs:
    CPU: Multi-core: 2x Intel® Celeron® CPU B800 @ 1.50GHz, 1496 MHz
    GPU: Intel® HD Graphics

    A small thing which probably isn't relevant is the fact that I've found an NVIDIA control panel, but when I tried opening it, a pop-up stated that I don't have an NVIDIA graphics card. I searched for what I actually have, and it showed that I only have an Intel graphics card.

    Your system may not meet the minimum requirements. If you have another computer copy the SE installation and try it on that(Assuming that computer meets requirements).

    Quote Home Page
    System requirements
    Minimum Recommended
    CPU 2 GHz 3 GHz
    RAM 2 GB 4 GB
    Video 512 MB 1024 MB
    OpenGL 3.3 3.3
    OS Windows XP Windows 7







    Edited by Quontex - Saturday, 21.03.2015, 17:38
     
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