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Troubleshooting and bug reports - SpaceEngine 0.9.7.2
HarbingerDawnDate: Friday, 26.12.2014, 20:29 | Message # 1
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Please post here all of your reports about bugs or crashes in SpaceEngine. Before you post any bugs, please follow these steps:

  • First of all, make sure you make a clean install of SpaceEngine and update your video card drivers. This may solve 99% of all isues.
  • Read the Fixing common issues section below. It is possible that your problem can be solved there.
  • Read the List of known issues section below and make sure that your bugs are not on in it. You can use your browser's word finder to help search the list.
  • If the bug is not on the list then please post it in this thread. Attach to your message a screenshot (if possible) and a log file (it's called the se.log and is located in the SpaceEngine/system/ directory). Only the log file will help us to understand your problem and find a solution!



    Fixing videocard-specific issues

    If you do not know which videocard do you have, open the system/se.log file in the text editor and read the Vendor information in the beginning:

    INITIALIZING OPENGL
    [MT] Vendor: ATI Technologies Inc.


    Then look for a solution for you:

    Nvidia: Major lag spikes


    ATI/AMD: Transparent or invisible planets, no landscape


    ATI/AMD: Crash on approaching to the black hole, neutron star or white dwarf, on using ship's hyperdrive, or when enabling the Oculus Rift mode or the Fish Eye mode


    Intel HD: Glitchy landscape and textures on planets


    Intel HD: Crash near planets


    Intel HD: Red clouds on Earth




    Fixing common issues

    1) Obsolete or incompatible drivers or strange error message "(NULL) 2.1 (NULL)"


    2) Weak system


    3) System with hybrid graphics (NVidia/ATI + Intel HD)


    4) Artifacts on procedural planets


    5) Frequent crashing while generating planetary surface


    6) Spaceship disappears when far from a star


    7) Blurry textures on Solar system planets


    8) Crash on entering the Display menu


    9) Problems with very high resolution displays




    List of known issues

    Green items have been fixed for the next release

    Not real bugs, but effects caused by limitations in the engine:


    Real bugs:
  •  
    vicoleeoDate: Tuesday, 16.08.2016, 17:31 | Message # 646
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    Whoops, I'll go post it there.
     
    cameronbishop71Date: Friday, 02.09.2016, 17:49 | Message # 647
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    Is there a Zip download? the installer does not work, it normally ask me to "Abort", "Retry" or "ignore" on most files.
     
    JackDoleDate: Friday, 02.09.2016, 18:59 | Message # 648
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    Quote cameronbishop71 ()
    Is there a Zip download?

    So far as I know, not yet. But I also think that there should be a ZIP download. I personally hate installer anyways.





    Don't forget to look here.

     
    Llamaman32Date: Saturday, 10.09.2016, 01:11 | Message # 649
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    I have a problem where when I launch the game, all the buttons like "planetarium" and etc are blacked out! And my mouse isn't appearing! Please help!
     
    MosfetDate: Saturday, 10.09.2016, 13:33 | Message # 650
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    Llamaman32, please attach your se.log as explained in the topmost message of the thread.




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    Llamaman32Date: Saturday, 10.09.2016, 14:58 | Message # 651
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    Quote Mosfet ()
    Llamaman32, please attach your se.log as explained in the topmost message of the thread.

    Attachments: 9702654.log (193.2 Kb) · 3984053.png (7.92 Mb)
     
    MosfetDate: Saturday, 10.09.2016, 17:08 | Message # 652
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    Llamaman32, I see you have 0.9.8.0 version.
    Your Kexitt_galaxies.pak is different from the updated one I've just downloaded, please download last update then try again. Let's see if this is the origin of the issue.





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    Edited by Mosfet - Saturday, 10.09.2016, 17:13
     
    JackDoleDate: Saturday, 10.09.2016, 17:56 | Message # 653
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    Llamaman32,
    one of the errors is this:

    [MT] Loading script "data/locale/Fonts.pak/win1252.cfg"
    [MT] Loading script "#/textures/common/ skin.cfg"
    [MT] ERROR: File not found


    SE can not find a name for the skin.
    The name of the skin should be in the 'main-user.cfg'.
    In this section:

    // Interface settings
    Interface
    {
    Language "eng" // interface localization

    Skin "Custom Black" // interface skin
    Mode 2 // text info mode

    There may be some errors in the main-user.cfg.





    Don't forget to look here.

     
    Llamaman32Date: Saturday, 10.09.2016, 18:26 | Message # 654
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    Quote JackDole ()
    Llamaman32,
    one of the errors is this:

    [MT] Loading script "data/locale/Fonts.pak/win1252.cfg"
    [MT] Loading script "#/textures/common/ skin.cfg"
    [MT] ERROR: File not found

    SE can not find a name for the skin.
    The name of the skin should be in the 'main-user.cfg'.
    In this section:

    // Interface settings
    Interface
    {
    Language "eng" // interface localization
    Skin "Custom Black" // interface skin
    Mode 2 // text info mode

    There may be some errors in the main-user.cfg.

    There is nothing written inside the main-user.cfg file. Is that the problem?
     
    JackDoleDate: Saturday, 10.09.2016, 19:03 | Message # 655
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    Quote Llamaman32 ()
    s that the problem?

    This is definitely a problem!
    All settings for SpaceEngine are stored in the 'main-user.cfg'.

    In principle, the 'main-user.cfg' is a copy of the 'main-def.cfg'. This is the file with the default settings.

    You can make a copy of the 'main-def.cfg' and rename it to 'main-user.cfg'.

    And perhaps you should start SpaceEngine with administrator privileges.





    Don't forget to look here.

     
    Llamaman32Date: Saturday, 10.09.2016, 19:22 | Message # 656
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    Quote JackDole ()
    This is definitely a problem!
    All settings for SpaceEngine are stored in the 'main-user.cfg'.

    In principle, the 'main-user.cfg' is a copy of the 'main-def.cfg'. This is the file with the default settings.

    You can make a copy of the 'main-def.cfg' and rename it to 'main-user.cfg'.

    And perhaps you should start SpaceEngine with administrator privileges.

    That fixed it! I can't thank you enough! If you are also a developer than you and the team have done an outstanding job on the game!
    Thank you so much for the help! biggrin
     
    JackDoleDate: Saturday, 10.09.2016, 19:39 | Message # 657
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    Quote Llamaman32 ()
    If you are also a developer

    I'm not.
    There is only one developer: Vladimir Romanyuk = SpaceEngineer.





    Don't forget to look here.

     
    lunatakmeDate: Thursday, 06.10.2016, 00:42 | Message # 658
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    Had this problem.
    Someone help?

    Attachments: 8256130.log (513.0 Kb) · 6945095.png (1.17 Mb) · 1236337.txt (69.9 Kb)
     
    HornblowerDate: Thursday, 06.10.2016, 01:22 | Message # 659
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    Sorry this is off-topic, but it must be said. This thread just crossed the 80,000 view mark. ( and this is the 666th message)

    Edited by Hornblower - Thursday, 06.10.2016, 01:23
     
    OstariskDate: Thursday, 06.10.2016, 04:02 | Message # 660
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    lunatakme, Here we are!

    Code

    [MT] Loading  sound "data/music/AstroPilot - Inverted Worlds.ogg"
    [MT] ERROR: File not found
    [MT] ERROR: Script::Load(): Can't open the file "config/save-user.cfg"


    Try reinstalling space engine, and if that didn't work, use a different mirror.






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