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Troubleshooting and bug reports - SpaceEngine 0.9.7.2
HarbingerDawnDate: Friday, 26.12.2014, 20:29 | Message # 1
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Please post here all of your reports about bugs or crashes in SpaceEngine. Before you post any bugs, please follow these steps:

  • First of all, make sure you make a clean install of SpaceEngine and update your video card drivers. This may solve 99% of all isues.
  • Read the Fixing common issues section below. It is possible that your problem can be solved there.
  • Read the List of known issues section below and make sure that your bugs are not on in it. You can use your browser's word finder to help search the list.
  • If the bug is not on the list then please post it in this thread. Attach to your message a screenshot (if possible) and a log file (it's called the se.log and is located in the SpaceEngine/system/ directory). Only the log file will help us to understand your problem and find a solution!



    Fixing videocard-specific issues

    If you do not know which videocard do you have, open the system/se.log file in the text editor and read the Vendor information in the beginning:

    INITIALIZING OPENGL
    [MT] Vendor: ATI Technologies Inc.


    Then look for a solution for you:

    Nvidia: Major lag spikes


    ATI/AMD: Transparent or invisible planets, no landscape


    ATI/AMD: Crash on approaching to the black hole, neutron star or white dwarf, on using ship's hyperdrive, or when enabling the Oculus Rift mode or the Fish Eye mode


    Intel HD: Glitchy landscape and textures on planets


    Intel HD: Crash near planets


    Intel HD: Red clouds on Earth




    Fixing common issues

    1) Obsolete or incompatible drivers or strange error message "(NULL) 2.1 (NULL)"


    2) Weak system


    3) System with hybrid graphics (NVidia/ATI + Intel HD)


    4) Artifacts on procedural planets


    5) Frequent crashing while generating planetary surface


    6) Spaceship disappears when far from a star


    7) Blurry textures on Solar system planets


    8) Crash on entering the Display menu


    9) Problems with very high resolution displays




    List of known issues

    Green items have been fixed for the next release

    Not real bugs, but effects caused by limitations in the engine:


    Real bugs:
  •  
    n0b0dyDate: Tuesday, 14.04.2015, 06:19 | Message # 541
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    Quote the_nerervarine ()
    What is you're GPU and CPU?


    It's in the se/log that I attached:
     
    Donatelo200Date: Tuesday, 14.04.2015, 11:52 | Message # 542
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    This. From the trouble shooting thread.
    Quote
    Intel HD: Glitchy landscape and textures on planets

    Open config/main.cfg and change this parameter to 13:

    PlanetHeightmapFormat 13 // format of the terrain heightmap textures: 13 - R32F, 16 - RGBA32F

    If this didn't help, open config/user.cfg and change this parameter to true:

    PlanetVSFetching true // planet mesh rendering mode

    Note what this mode is experimental it may glitch, collision detection is also work wrong in this mode.
    Also, read Fixing common issues #3.





    CPU: Intel Core i7-4790K
    GPU: Nvidia GTX 1080
    SSD: Samsung 850 Evo 250GB
    HDD: Toshiba DT01ACA200 2TB
    HDD: WD Blue 1TB (2012)
    RAM: Unknown 16G-D3-1600-MR 2x8GB
    MBD: MSI Z97S SLI Krait Edition (MS-7922)
     
    AidanBionicle1Date: Tuesday, 14.04.2015, 15:17 | Message # 543
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    When ever I get near an object with the Gravitational Lensing Effect (White Dwarf, Black Hole, Neutron Star, ECT.) The program crashes. Please Help!

    Edited by AidanBionicle1 - Tuesday, 14.04.2015, 20:30
     
    SpaceEngineerDate: Wednesday, 15.04.2015, 08:47 | Message # 544
    Author of Space Engine
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    AidanBionicle1, look at the top of this page.




     
    the_nerervarineDate: Wednesday, 15.04.2015, 15:02 | Message # 545
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    Quote n0b0dy ()
    It's in the se/log that I attached:


    While you do have a very powerful GPU/CPU combo that resolution you're running SE at could be a bit too much for your system. Besides evaporation trails resolution is the biggest performance killer for SE.





    AMD FX-8320 8 core @4.0ghz , AMD R9 290 4GB, 8GB DDR3 @1866mhz, 1TB Hard Drive
     
    n0b0dyDate: Wednesday, 15.04.2015, 18:46 | Message # 546
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    Quote the_nerervarine ()
    While you do have a very powerful GPU/CPU combo that resolution you're running SE at could be a bit too much for your system. Besides evaporation trails resolution is the biggest performance killer for SE.



    Thanks, but the issue (the periodic stuttering/lags) occurs only when moving near/close to nebulae and at lower resolutions too (1920x1080).
     
    patriarchDate: Monday, 20.04.2015, 12:20 | Message # 547
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    Download Space Engine yesterday and patch 0.9.7.3.
    Runs fine.
    I have unchecked procedural stars and planets and procedural planets under catalogue stars.
    The procedural planets under catalogued stars still appear in the tables.
    Is this normal? If so, can they be removed?
    Thank you.
     
    HarbingerDawnDate: Monday, 20.04.2015, 15:48 | Message # 548
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    Quote patriarch ()
    Is this normal?

    Yes. The menu only affects the rendering of these objects, not their generation.

    Quote patriarch ()
    If so, can they be removed?

    No. Also, I think you're posting in the wrong version's thread.

    Quote ShanMan ()
    Also can anyone give me step by step instructions on how to download a mod or addon because "drag files into SpaceEngine directory" is too vague for me.

    That doesn't sound at all vague to me, as those words can mean only one thing. Anyway, if you're having issues installing or using a mod or addon, you should ask the mod author.





    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM


    Edited by HarbingerDawn - Monday, 20.04.2015, 15:51
     
    dnlperlinDate: Saturday, 02.05.2015, 03:56 | Message # 549
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    For me an error message says "Openal32.dll is missing". Also, previously when I had the application (I deleted the game and re-installed it manually) the buttons on the menu were gone, except usually one. Although I could sill click on the invisible buttons (e.g. exit, settings, planetarium, etc.)
     
    BambusmanDate: Saturday, 02.05.2015, 08:13 | Message # 550
    Pioneer
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    dnlperlin,
    you only installed the 0.9.7.3 patch but you need SpaceEngine 0.9.7.2 before you install the patch.
     
    AlienasaDate: Friday, 08.05.2015, 12:51 | Message # 551
    Space Tourist
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    Idk if this is a bug or not, but apparently I can only enable FXAA if real planet brightness is disabled. When it's disabled and I turn FXAA on and off I can really see the difference, but with real planet brightness on, no difference at all. Kind of a bummer since I much prefer real planet brightness.

    SpaceEngine 0.9.7.3

    Specs:
    ATI radeon 5850 (15.4 beta drivers)
    Intel core i7 930 @ 2.8 Ghz
    8 GB RAM





    CPU: Intel Core i7 6700K @ 4.2 Ghz
    GPU: EVGA GeForce GTX 960 SuperSC ACX 2.0+
    RAM: 16 Gb Kingston HyperX 2400
    Mobo: Asrock Z170 Gaming K4
    Storage: 1 x 250 Gb Samsung SSD. 2 x 500 Gb HDD


    Edited by Alienasa - Friday, 08.05.2015, 12:52
     
    HarbingerDawnDate: Friday, 08.05.2015, 15:03 | Message # 552
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    Alienasa, this is the wrong thread. If you came here via a link, let me know which one and I'll fix it.




    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    AlienasaDate: Friday, 08.05.2015, 22:30 | Message # 553
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    Quote HarbingerDawn ()
    Alienasa, this is the wrong thread. If you came here via a link, let me know which one and I'll fix it.


    No link. My mistake. I'll post it in the right tread.





    CPU: Intel Core i7 6700K @ 4.2 Ghz
    GPU: EVGA GeForce GTX 960 SuperSC ACX 2.0+
    RAM: 16 Gb Kingston HyperX 2400
    Mobo: Asrock Z170 Gaming K4
    Storage: 1 x 250 Gb Samsung SSD. 2 x 500 Gb HDD
     
    josephhand6200Date: Saturday, 30.05.2015, 02:42 | Message # 554
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    hello, I just installed SE .9.7.2 with the installer but I ran into trouble when I launched the game. The install went fine, but when I launched it I got an error (look at attachments). My specs are Windows 7 SP1, 4 Gigs of RAM, it is a 32-bit OS and processor, and finally here are my CPU specs: Pentium Dual-Core CPU E5400 @2.70 GHz and 2.70 GHz.

    thank you

    Attachments: 5441493.png (524.9 Kb)
     
    WatsisnameDate: Saturday, 30.05.2015, 06:04 | Message # 555
    Galaxy Architect
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    josephhand6200, this error is actually associated with your video card / drivers, not your processor or RAM. Check that your drivers are up to date, and that your card is compatible with SE. (SE doesn't work with integrated graphics, for instance).

    There's more info specifically for this problem in the opening post as well, see "Fixing Common Issues".





     
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