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Troubleshooting and bug reports - SpaceEngine 0.9.7.2
HarbingerDawnDate: Friday, 26.12.2014, 20:29 | Message # 1
Cosmic Curator
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Please post here all of your reports about bugs or crashes in SpaceEngine. Before you post any bugs, please follow these steps:

  • First of all, make sure you make a clean install of SpaceEngine and update your video card drivers. This may solve 99% of all isues.
  • Read the Fixing common issues section below. It is possible that your problem can be solved there.
  • Read the List of known issues section below and make sure that your bugs are not on in it. You can use your browser's word finder to help search the list.
  • If the bug is not on the list then please post it in this thread. Attach to your message a screenshot (if possible) and a log file (it's called the se.log and is located in the SpaceEngine/system/ directory). Only the log file will help us to understand your problem and find a solution!



    Fixing videocard-specific issues

    If you do not know which videocard do you have, open the system/se.log file in the text editor and read the Vendor information in the beginning:

    INITIALIZING OPENGL
    [MT] Vendor: ATI Technologies Inc.


    Then look for a solution for you:

    Nvidia: Major lag spikes


    ATI/AMD: Transparent or invisible planets, no landscape


    ATI/AMD: Crash on approaching to the black hole, neutron star or white dwarf, on using ship's hyperdrive, or when enabling the Oculus Rift mode or the Fish Eye mode


    Intel HD: Glitchy landscape and textures on planets


    Intel HD: Crash near planets


    Intel HD: Red clouds on Earth




    Fixing common issues

    1) Obsolete or incompatible drivers or strange error message "(NULL) 2.1 (NULL)"


    2) Weak system


    3) System with hybrid graphics (NVidia/ATI + Intel HD)


    4) Artifacts on procedural planets


    5) Frequent crashing while generating planetary surface


    6) Spaceship disappears when far from a star


    7) Blurry textures on Solar system planets


    8) Crash on entering the Display menu


    9) Problems with very high resolution displays




    List of known issues

    Green items have been fixed for the next release

    Not real bugs, but effects caused by limitations in the engine:


    Real bugs:
  •  
    MosfetDate: Saturday, 23.04.2016, 18:44 | Message # 631
    World Builder
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    You provided none of these informations, how could we help without? please post at least your se.log, you can find it under your space engine system folder, as explained in the top post.




    "Time is illusion. Lunchtime doubly so."
    Douglas N. Adams
    My mods
    Asus x555ub: cpu i5-6200u - ram 4gb - gpu nvidia geforce 940m 2gb vram
     
    Kokil02Date: Saturday, 23.04.2016, 20:28 | Message # 632
    Observer
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    Mosfet here are my specs
    8GB of RAM
    CPU: Core i5-4670K 3.4GHz
    GPU: Radeon HD 6450
    If you find the bottleneck of my pc can you tell me what component should I replace it with
    I checked a website called game debate they said that I can run the game smoothly at high settings
    So can you please help me
     
    MosfetDate: Saturday, 23.04.2016, 20:56 | Message # 633
    World Builder
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    ...Could you please attach your se.log? Do you have an example image of what you think isn't good enough? Attach a screenshot from your SpaceEngine. F11 to save a screenshot, better Ctrl-F11.
    Plus, the video you are referring to is from a "very" old version of SE.
    I don't see enthusiastic reviews for HD 6450, nor great performances versus low cost cards. Personally I had really poor experiences with AMD cards, so I'm partial to Nvidia.
    I can't say more, not having other informations.





    "Time is illusion. Lunchtime doubly so."
    Douglas N. Adams
    My mods
    Asus x555ub: cpu i5-6200u - ram 4gb - gpu nvidia geforce 940m 2gb vram


    Edited by Mosfet - Saturday, 23.04.2016, 21:06
     
    HarbingerDawnDate: Sunday, 24.04.2016, 03:28 | Message # 634
    Cosmic Curator
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    Kokil02, you have been told several times now to attach screenshots of what your problem is, and to upload your log - the instructions for which are located very clearly at the top of this thread. If you don't do these things, we can't help you.




    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    MosfetDate: Sunday, 24.04.2016, 15:12 | Message # 635
    World Builder
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    Sorry, maybe I failed if I haven't been clear enough.
    Quote Mosfet ()
    please post at least your se.log, you can find it under your space engine system folder, as explained in the top post.


    you have an attachment system right here near the "post reply" button, I'm afraid I will not access google services to see those screenshots.

    As for the website you're using as testing reference, personally I find those automated evaluation systems mostly unreliable to say the least, it's always better ask for help directly to the sources.

    Now, your SE.log?





    "Time is illusion. Lunchtime doubly so."
    Douglas N. Adams
    My mods
    Asus x555ub: cpu i5-6200u - ram 4gb - gpu nvidia geforce 940m 2gb vram
     
    Kokil02Date: Sunday, 24.04.2016, 15:19 | Message # 636
    Observer
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    Here

    Added (24.04.2016, 15:19)
    ---------------------------------------------
    It won't let me attach the screenshots

     
    MosfetDate: Sunday, 24.04.2016, 15:25 | Message # 637
    World Builder
    Group: Users
    Italy
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    you can't if the image is bigger than 600Kb... you need to make it smaller. Also, attach your SE.log.




    "Time is illusion. Lunchtime doubly so."
    Douglas N. Adams
    My mods
    Asus x555ub: cpu i5-6200u - ram 4gb - gpu nvidia geforce 940m 2gb vram
     
    JackDoleDate: Sunday, 24.04.2016, 15:48 | Message # 638
    Star Engineer
    Group: Local Moderators
    Germany
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    Kokil02,
    here you can see how you can post pictures.
    http://en.spaceengine.org/forum/17-3343-59379-16-1455041465





    Don't forget to look here.

     
    Kokil02Date: Sunday, 24.04.2016, 18:50 | Message # 639
    Observer
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    It won't let me can I do it on my computer and tell me how I can find this specific chat on a different device
     
    MosfetDate: Sunday, 24.04.2016, 19:52 | Message # 640
    World Builder
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    Italy
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    ah, now I get it, you're using an Ipad. I'm sorry but I can't help you there, I suggest you to try and get help near you in order to being able to post the log. Anyway your problem is most likely your graphic card, right now is a cheap one.

    For SE as of now I'd personally recommend a recent Nvidia chipset, the more power the better, and at least 2MB of VRAM, again the more the merrier.
    I'm using a recent notebook as described in my signature, and I'm pretty happy with it.
    Best whishes.





    "Time is illusion. Lunchtime doubly so."
    Douglas N. Adams
    My mods
    Asus x555ub: cpu i5-6200u - ram 4gb - gpu nvidia geforce 940m 2gb vram
     
    Kokil02Date: Sunday, 24.04.2016, 22:03 | Message # 641
    Observer
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    It says that my graphics card has 1gb of ram is that the Same as VRAM
    and what version of space engine was on that video
     
    Flandre-SDMDate: Sunday, 29.05.2016, 01:01 | Message # 642
    Observer
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    I have moved an issue.
    Attachments: 5118882.log (49.9 Kb)


    Edited by Flandre-SDM - Sunday, 29.05.2016, 01:12
     
    vicoleeoDate: Tuesday, 16.08.2016, 16:38 | Message # 643
    Observer
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    United Kingdom
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    I downloaded the latest Space Engine, and a strange thing has happened. The star points, instead of having varied sizes and brightness', instead all look around about the same size, as small circles in the sky. I've tried changing the graphics settings and the cfg settings, I've changed just about every single thing and nothing seems to fix it. I have before and after pictures:

    http://imgur.com/a/LQpHY

    As you can see, the stars in the second picture are very few, and look far too bright.

    My cfg settings are:

    main-def.cfg
     
    BambusmanDate: Tuesday, 16.08.2016, 17:20 | Message # 644
    Pioneer
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    Germany
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    vicoleeo, attach your log file please, you can find it in the system folder named "se"

    why didnt you post it here?
     
    vicoleeoDate: Tuesday, 16.08.2016, 17:31 | Message # 645
    Observer
    Group: Newbies
    United Kingdom
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    Whoops, I'll go post it there.
     
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