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Troubleshooting and bug reports - SpaceEngine 0.9.7.2
HarbingerDawnDate: Friday, 26.12.2014, 20:29 | Message # 1
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Please post here all of your reports about bugs or crashes in SpaceEngine. Before you post any bugs, please follow these steps:

  • First of all, make sure you make a clean install of SpaceEngine and update your video card drivers. This may solve 99% of all isues.
  • Read the Fixing common issues section below. It is possible that your problem can be solved there.
  • Read the List of known issues section below and make sure that your bugs are not on in it. You can use your browser's word finder to help search the list.
  • If the bug is not on the list then please post it in this thread. Attach to your message a screenshot (if possible) and a log file (it's called the se.log and is located in the SpaceEngine/system/ directory). Only the log file will help us to understand your problem and find a solution!



    Fixing videocard-specific issues

    If you do not know which videocard do you have, open the system/se.log file in the text editor and read the Vendor information in the beginning:

    INITIALIZING OPENGL
    [MT] Vendor: ATI Technologies Inc.


    Then look for a solution for you:

    Nvidia: Major lag spikes


    ATI/AMD: Transparent or invisible planets, no landscape


    ATI/AMD: Crash on approaching to the black hole, neutron star or white dwarf, on using ship's hyperdrive, or when enabling the Oculus Rift mode or the Fish Eye mode


    Intel HD: Glitchy landscape and textures on planets


    Intel HD: Crash near planets


    Intel HD: Red clouds on Earth




    Fixing common issues

    1) Obsolete or incompatible drivers or strange error message "(NULL) 2.1 (NULL)"


    2) Weak system


    3) System with hybrid graphics (NVidia/ATI + Intel HD)


    4) Artifacts on procedural planets


    5) Frequent crashing while generating planetary surface


    6) Spaceship disappears when far from a star


    7) Blurry textures on Solar system planets


    8) Crash on entering the Display menu


    9) Problems with very high resolution displays




    List of known issues

    Green items have been fixed for the next release

    Not real bugs, but effects caused by limitations in the engine:


    Real bugs:
  •  
    zinitradDate: Monday, 26.10.2015, 13:33 | Message # 586
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    Edit: I... posted this on the wrong troubleshooting thread. ignore this post.
    Attachments: palette.cfg (105.6 Kb)


    Edited by zinitrad - Monday, 26.10.2015, 13:51
     
    RovingDirtyDate: Thursday, 29.10.2015, 03:53 | Message # 587
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    Hi, I've been having issues with running SE, and I've tried finding a solution to the problem myself for several hours, but I've come up empty and I'm not sure what to do.

    I've update SE to version 0.9.7.3, but this issue happens on 0.9.7.2 as well. When I run the program, everything runs smoothly for about a minute and then lags really bad, lagging for about a second, every other second non-stop. Like it is stuttering. It only stops when I press esc to go to the menu, but continues immediately when I try to play again.

    I've made sure my drivers are up to date. I tried uninstalling and installing SE again. I don't whether this is a problem with Windows 10 or not, because in the past earlier versions of the program seemed to work fine when I was using Windows 7.

    My info:
    I'm using a HP Pavilion dv7 laptop
    Intel Core i7 @ 2.00Ghz
    8.00 Gigs of Ram
    AMD Mobility Radeon 5000

    Any suggestions or help would be greatly appreciated.
     
    x264fhdbenchmarkDate: Thursday, 29.10.2015, 18:29 | Message # 588
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    Whenever I run SE it always crashes with included atioglxx.dll driver


    If I rename atioglxx.dll file the SE loads fine. I assume there was good reason why this file had been included by default,right?
     
    JackDoleDate: Friday, 30.10.2015, 12:53 | Message # 589
    Star Engineer
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    Quote x264fhdbenchmark ()
    I assume there was good reason why this file had been included by default,right?

    It was, but is no longer. Under Windows 10 or latest ATI drivers this DLL should be deleted.





    Don't forget to look here.

     
    x264fhdbenchmarkDate: Friday, 30.10.2015, 13:13 | Message # 590
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    Has anyone here managed to run Space Engine on Radeon 4850 512 MB without those horrible graphic glitches on planets.



    Not to mention that SE lags like hell on my Xeon E5-2690 2.9Ghz (8C/16T) with 64 GiB of ram.
    Does SE use more than one thread? I'm asking because it is weird that even music stutters when load icon appears in right top corner.


    Edited by x264fhdbenchmark - Friday, 30.10.2015, 13:19
     
    SpaceEngineerDate: Friday, 30.10.2015, 16:33 | Message # 591
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    Quote x264fhdbenchmark ()
    Not to mention that SE lags like hell on my Xeon E5-2690 2.9Ghz (8C/16T) with 64 GiB of ram.

    Fast GPU is more important for SE than CPU. And 512 Mb is too small VRAM for it to run normally.

    Quote x264fhdbenchmark ()
    Does SE use more than one thread? I'm asking because it is weird that even music stutters when load icon appears in right top corner.

    SE uses multiple threads to generate stars, galaxies and planetary systems. But it uses GPU to generate planet surfaces. Also, music player is working in the same thread as renderer, so it can shutter if GPU is not fast enough.





     
    x264fhdbenchmarkDate: Friday, 30.10.2015, 18:00 | Message # 592
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    Ok. Thanks for answer.
     
    FireintheholeDate: Monday, 02.11.2015, 16:32 | Message # 593
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    I'm sure this is already known by the developing team, but I mention it anyway. Eclipsed moons enlighten planetary dark sides.




    Love SpaceEngine!
     
    kingArthurDate: Saturday, 07.11.2015, 18:39 | Message # 594
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    i don't know, it used to work correctly and then this happened :(

    the main menu is glishing somehow

    please i need an answer.

    Attachments: 1239933.log (29.4 Kb)
     
    3marproofDate: Monday, 16.11.2015, 00:20 | Message # 595
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    my game keeps crashing on windows 10 anyone having this?...it doesnt crash on startup but after a couple of minutes

    i attached my Dxdiag to this reply
    here is the virustotal test

    https://www.virustotal.com/ar/file/4519fbccd1f5bbcddfd556997e6bc1789108ba71c7644ee9d383aacc6eb607e1/analysis/1447633127/

    Attachments: 4865664.txt (85.5 Kb)
     
    HarbingerDawnDate: Monday, 16.11.2015, 17:05 | Message # 596
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    3marproof, please post your se.log file as described in the opening post.




    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    TheRumpusDate: Thursday, 26.11.2015, 00:25 | Message # 597
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    I have just had Windows 7 Professional 64 bit installed on a Dell Precision T3500 with 21GB of RAM, W3530 Xeon 3GHz quad core processor, with an NVIDIA FX 4800 graphics card. I am using a 1028*768 screen mode.

    I have installed the latest drivers from the NVIDIA site, well one of the many drivers possible, and I have just installed space engine 0.9.7.2 and it didn't even start and Windows reported that it "had stopped working" with the following error info

    Problem signature:
    Problem Event Name: BEX
    Application Name: SpaceEngine.exe
    Application Version: 0.9.7.2
    Application Timestamp: 549da900
    Fault Module Name: SpaceEngine.exe
    Fault Module Version: 0.9.7.2
    Fault Module Timestamp: 549da900
    Exception Offset: 000abcc2
    Exception Code: c0000417
    Exception Data: 00000000
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057
    Additional Information 1: 3cc3
    Additional Information 2: 3cc3e5e140f18763c6f3bd3e34639414
    Additional Information 3: b7d9
    Additional Information 4: b7d9da6ecd26bf9014f7664e01e55a0a

    There doesn't seem to be an se.log file in my spaceengine/system directory

    I am new to Windows 7 so I may not be familiar with all of the security/admin issues.

    Help!


    Edited by TheRumpus - Thursday, 26.11.2015, 00:50
     
    htha9587Date: Saturday, 28.11.2015, 05:00 | Message # 598
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    Having installed version 0.9.7.2, the only problem I have is textures for planets, moons, and stars not rendering at all, or rendering incorrectly. (transparent, surface glitches) Link: http://imgur.com/a/cCqPU.

    Afterwards, I put the atioglxx.dll file into the system folder, just as the videocard issues page said to do with ATI graphics.
    Only when I booted up the game after that, Windows told me it stopped working. Link: http://imgur.com/Swndwa9

    I also can't seem to find a log file in my system directory.

    I eagerly await your reply and method for fixing both these issues.

    Added (28.11.2015, 05:00)
    ---------------------------------------------
    Here is a better link for my texture errors: http://imgur.com/gallery/nopM9/new

     
    HarbingerDawnDate: Saturday, 28.11.2015, 14:50 | Message # 599
    Cosmic Curator
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    htha9587, what are your system specs? What graphics card do you have, what operating system are you running? And where did you install SE to?




    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    HarbingerDawnDate: Saturday, 28.11.2015, 14:52 | Message # 600
    Cosmic Curator
    Group: Administrators
    United States
    Messages: 8717
    Status: Offline
    TheRumpus, try running SE as admin.




    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
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