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Troubleshooting and bug reports - SpaceEngine 0.9.7.2
HarbingerDawnDate: Friday, 26.12.2014, 20:29 | Message # 1
Cosmic Curator
Group: Administrators
United States
Messages: 8717
Status: Offline
Please post here all of your reports about bugs or crashes in SpaceEngine. Before you post any bugs, please follow these steps:

  • First of all, make sure you make a clean install of SpaceEngine and update your video card drivers. This may solve 99% of all isues.
  • Read the Fixing common issues section below. It is possible that your problem can be solved there.
  • Read the List of known issues section below and make sure that your bugs are not on in it. You can use your browser's word finder to help search the list.
  • If the bug is not on the list then please post it in this thread. Attach to your message a screenshot (if possible) and a log file (it's called the se.log and is located in the SpaceEngine/system/ directory). Only the log file will help us to understand your problem and find a solution!



    Fixing videocard-specific issues

    If you do not know which videocard do you have, open the system/se.log file in the text editor and read the Vendor information in the beginning:

    INITIALIZING OPENGL
    [MT] Vendor: ATI Technologies Inc.


    Then look for a solution for you:

    Nvidia: Major lag spikes


    ATI/AMD: Transparent or invisible planets, no landscape


    ATI/AMD: Crash on approaching to the black hole, neutron star or white dwarf, on using ship's hyperdrive, or when enabling the Oculus Rift mode or the Fish Eye mode


    Intel HD: Glitchy landscape and textures on planets


    Intel HD: Crash near planets


    Intel HD: Red clouds on Earth




    Fixing common issues

    1) Obsolete or incompatible drivers or strange error message "(NULL) 2.1 (NULL)"


    2) Weak system


    3) System with hybrid graphics (NVidia/ATI + Intel HD)


    4) Artifacts on procedural planets


    5) Frequent crashing while generating planetary surface


    6) Spaceship disappears when far from a star


    7) Blurry textures on Solar system planets


    8) Crash on entering the Display menu


    9) Problems with very high resolution displays




    List of known issues

    Green items have been fixed for the next release

    Not real bugs, but effects caused by limitations in the engine:


    Real bugs:
  •  
    MosfetDate: Sunday, 09.10.2016, 14:12 | Message # 661
    World Builder
    Group: Users
    Italy
    Messages: 754
    Status: Offline
    Rename save-user.cfg located in SE system directory to save-user.ori, or delete it, this way next time you run SE your camera will be placed to the initial coordinates of a freshly installed version 0980.
    Your locations are separately saved in places-user.cfg, as long as that file it's untouched you're safe.





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    Ian07Date: Sunday, 09.10.2016, 16:17 | Message # 662
    Observer
    Group: Newbies
    Antarctica
    Messages: 5
    Status: Offline
    Quote Mosfet ()
    Rename save-user.cfg located in SE system directory to save-user.ori, or delete it, this way next time you run SE your camera will be placed to the initial coordinates of a freshly installed version 0980.
    Your locations are separately saved in places-user.cfg, as long as that file it's untouched you're safe.


    It worked, thanks so much!
     
    plthomDate: Monday, 24.10.2016, 14:15 | Message # 663
    Observer
    Group: Newbies
    Pirate
    Messages: 2
    Status: Offline
    Hello,

    First of all, sorry for my english, it should burn your eyes, but I really need help on dat problem :/

    I tried all things i can/found for repair my game, but never work. It say me aaaall the time the same message:
    "Graphics error occurred, please follow troubleshooting on the game webpage"
    i tried all the troubleshooting webpage, i read others and test somes, but i don't understand why my game bug like dat ...

    my PC body:
    Intel core I7 4.00Gz (4790K)
    16 Go Ram DDR3
    NVidia GeForce GTX 980 Ti

    i update nvidia driver, Direct X, the .NET pack (i forgot the name), i have reinstalled the game 2 time, the last time the most clean i could, and ... Nothing. Someone can help me ? I linked my .cfg for seeing the problem is not here (i hope) and my .log.

    Thx by advance,

    Kuna

    Attachments: SpaceEngineers.cfg (0.8 Kb) · SpaceEngineers.log (107.1 Kb)
     
    JackDoleDate: Monday, 24.10.2016, 14:56 | Message # 664
    Star Engineer
    Group: Local Moderators
    Germany
    Messages: 1742
    Status: Offline
    plthom,
    Sorry, but you are here in a wrong forum.
    This is the forum for Space Engine, not for Space Engineers!

    These are different games!





    Don't forget to look here.



    Edited by JackDole - Monday, 24.10.2016, 15:00
     
    plthomDate: Monday, 24.10.2016, 15:11 | Message # 665
    Observer
    Group: Newbies
    Pirate
    Messages: 2
    Status: Offline
    Hello,

    Crap, it's true 0.0 Sorry for disturb !

    And thx for answer !
     
    JackDoleDate: Monday, 24.10.2016, 15:21 | Message # 666
    Star Engineer
    Group: Local Moderators
    Germany
    Messages: 1742
    Status: Offline
    No problem.




    Don't forget to look here.

     
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