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Troubleshooting and bug reports - SpaceEngine 0.9.7.3
SpaceEngineerDate: Thursday, 16.04.2015, 22:59 | Message # 1
Author of Space Engine
Group: Administrators
Russian Federation
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Please post here all of your reports about bugs or crashes in SpaceEngine. Before you post any bugs, please follow these steps:

  • First of all, make sure you updated your video card drivers. This may solve 99% of all isues.
  • Read the Fixing common issues section below. It is possible that your problem can be solved there.
  • Read the List of known issues section below and make sure that your bugs are not on in it. You can use your browser's word finder to help search the list.
  • If the bug is not on the list then please post it in this thread. Attach to your message a screenshot (if possible) and a log file (it's called the se.log and is located in the SpaceEngine/system/ directory). Only the log file will help us to understand your problem and find a solution!



    Fixing videocard-specific issues

    If you do not know which videocard do you have, open the system/se.log file in the text editor and read the Vendor information in the beginning:

    INITIALIZING OPENGL
    [MT] Vendor: ATI Technologies Inc.


    Then look for a solution for you:

    Nvidia: Major lag spikes


    Nvidia: Water missing on terras, clouds are below the surface


    ATI/AMD: Crash on approaching to the black hole, neutron star or white dwarf, on using ship's hyperdrive, or when enabling the Oculus Rift mode or the Fish Eye mode


    ATI/AMD: Crash on Startup on Windows 10


    Intel HD: Glitchy landscape and textures on planets


    Intel HD: Red clouds on Earth




    Fixing common issues

    1) Obsolete or incompatible drivers


    2) Weak system


    3) System with hybrid graphics (NVidia/ATI + Intel HD)


    4) Artifacts on procedural planets


    5) Frequent crashing while generating planetary surface


    6) Spaceship disappears when far from a star


    7) Blurry textures on Solar system planets


    8) Problems with very high resolution displays


    9) Problems in Windows 10 + AMD/ATI




    List of known issues

    Green items have been fixed for the next release

    Not real bugs, but effects caused by limitations in the engine:


    Real bugs:
  •  
    kingArthurDate: Sunday, 03.04.2016, 16:25 | Message # 436
    Observer
    Group: Newbies
    Tunisia
    Messages: 3
    Status: Offline
    it used to run perfectly and then when i opened it again it started to run slowly. i rinstall it again, but nothing happened.
    what is the problem ?
     
    MosfetDate: Sunday, 03.04.2016, 16:53 | Message # 437
    World Builder
    Group: Users
    Italy
    Messages: 754
    Status: Offline
    Unfortunately you gave us no useful infos. Can you attach your se.log please? Did you checked the overall condition of your pc? Do you have a working antivirus? What OS? Did you changed graphic drivers perhaps?




    "Time is illusion. Lunchtime doubly so."
    Douglas N. Adams
    My mods
    Asus x555ub: cpu i5-6200u - ram 4gb - gpu nvidia geforce 940m 2gb vram


    Edited by Mosfet - Sunday, 03.04.2016, 16:56
     
    NansiilievaaDate: Saturday, 16.04.2016, 19:10 | Message # 438
    Observer
    Group: Newbies
    Bulgaria
    Messages: 3
    Status: Offline
    NOTE
    Hello, i am someone that really loves to learn about space and everything that exist in it, and i found this game, i really cant post any topic cause im not allowed so i would just post this here~
    I downloaded and installed space engine, but when i open it, it says i use (open GL 2.1) and that i need to upgrade my graphics card driver or install compatible hardware, i tryed both, but nothing worked, i found a way to disable it, but then when the program opens and when i press to start, it just auto closes and it wont open anything, my computer is kinda old, but im really sure that this computer can run it even with some lag, i tryed even the old version and i still get the same errors.. i'm sorry that i made you lose time reading this, but if there is anyway anyone that could help me, please do?
    Cause me and my friends tryed alot stuff on this and nothing worked.. and i dont really have money for new computer or drivers, and my family dont really wanna share (Family problems) and i really wanna use this program to help me to study, if theres any questions about my computer or drivers and stuff pls message me! c; thanks for taking time reading this~





    I am someone that loves space alot! And i will be glad to teach ppl c:
     
    MosfetDate: Saturday, 16.04.2016, 20:13 | Message # 439
    World Builder
    Group: Users
    Italy
    Messages: 754
    Status: Offline
    there is a file named se.log in your Space Engine folder, under a subfolder named system. Could you please attach that file in a post? I'm afraid your computer simply can't manage to run SE, but that file contains more precise informations.




    "Time is illusion. Lunchtime doubly so."
    Douglas N. Adams
    My mods
    Asus x555ub: cpu i5-6200u - ram 4gb - gpu nvidia geforce 940m 2gb vram
     
    HarbingerDawnDate: Sunday, 17.04.2016, 00:27 | Message # 440
    Cosmic Curator
    Group: Administrators
    United States
    Messages: 8717
    Status: Offline
    Quote Nansiilievaa ()
    here's the file

    Whoa ._. First, you're using a version of SE that's very old. But the reason it doesn't work is that your graphics card is extremely obsolete. SpaceEngine requires a graphics card capable of running OpenGL 3.3 or higher. Your card is 9 years old and extremely weak, and only supports OpenGL 2.1. It is impossible to run SpaceEngine on it. Sorry.





    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    NansiilievaaDate: Sunday, 17.04.2016, 08:17 | Message # 441
    Observer
    Group: Newbies
    Bulgaria
    Messages: 3
    Status: Offline
    Quote HarbingerDawn ()
    Whoa ._. First, you're using a version of SE that's very old. But the reason it doesn't work is that your graphics card is extremely obsolete. SpaceEngine requires a graphics card capable of running OpenGL 3.3 or higher. Your card is 9 years old and extremely weak, and only supports OpenGL 2.1. It is impossible to run SpaceEngine on it. Sorry.

    Yes i know that, and when i stop the openGL from a .txt , it runs but when i press to start the tour, it just closes, probably i need this OpenGL , idk~





    I am someone that loves space alot! And i will be glad to teach ppl c:
     
    HarbingerDawnDate: Sunday, 17.04.2016, 11:00 | Message # 442
    Cosmic Curator
    Group: Administrators
    United States
    Messages: 8717
    Status: Offline
    The only way you will be able to use SpaceEngine is if you upgrade your computer with a new graphics card. If your computer cannot be upgraded, you will have to buy a new one.




    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    AndroverseDate: Monday, 18.04.2016, 06:46 | Message # 443
    Observer
    Group: Newbies
    United States
    Messages: 8
    Status: Offline
    I'm getting these glitches on just about every planet I go to, when I'm close to the surface for a short time the planet glitches out and these very annoying squares show up, I've tried the recommendations but no luck, (clearing cache and a fresh install). I've also tried texture compression, nope. I'm using 0.9.7.4.
     
    JackDoleDate: Monday, 18.04.2016, 15:24 | Message # 444
    Star Engineer
    Group: Local Moderators
    Germany
    Messages: 1742
    Status: Offline
    Androverse,
    open the 'user.cfg' in an editor and change

    Code
    'ClipHeight              0.001'

    to
    Code
    'ClipHeight              0.002'

    or maybe something higher.

    The 'user.cfg' is in the folder '[SpaceEngine]\config'.





    Don't forget to look here.

     
    HarbingerDawnDate: Monday, 18.04.2016, 18:17 | Message # 445
    Cosmic Curator
    Group: Administrators
    United States
    Messages: 8717
    Status: Offline
    Androverse, screenshots? Log? Something helpful please?




    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    AndroverseDate: Tuesday, 19.04.2016, 05:45 | Message # 446
    Observer
    Group: Newbies
    United States
    Messages: 8
    Status: Offline


    Quote JackDole ()
    Androverse,
    open the 'user.cfg' in an editor and change

    Code
    'ClipHeight              0.001'

    to
    Code
    'ClipHeight              0.002'

    or maybe something higher.

    The 'user.cfg' is in the folder '[SpaceEngine]\config'.


    Didn't work, also tried updating the drivers.

    Attachments: 1470738.log (544.9 Kb)


    Edited by Androverse - Tuesday, 19.04.2016, 05:46
     
    HarbingerDawnDate: Tuesday, 19.04.2016, 12:05 | Message # 447
    Cosmic Curator
    Group: Administrators
    United States
    Messages: 8717
    Status: Offline
    If I had to guess I'd say it's yet another issue with AMD drivers not playing nice with SpaceEngine.




    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    JackDoleDate: Tuesday, 19.04.2016, 13:36 | Message # 448
    Star Engineer
    Group: Local Moderators
    Germany
    Messages: 1742
    Status: Offline
    Androverse,
    Quote Androverse ()
    Didn't work,

    Sorry, I thought you meant something like this here.



    dry

    Attachments: 8899060.jpg (165.5 Kb)





    Don't forget to look here.

     
    AndroverseDate: Thursday, 21.04.2016, 06:53 | Message # 449
    Observer
    Group: Newbies
    United States
    Messages: 8
    Status: Offline
    Quote HarbingerDawn ()
    If I had to guess I'd say it's yet another issue with AMD drivers not playing nice with SpaceEngine.


    Dang, I hope that's not the case and can be corrected in the main configuration file. But it's looking more towards that direction. It happens in 0.9.7.3 also. This hasn't happened before, I thought I might've messed up the settings somehow and caused that to happen.

    Quote JackDole ()
    Sorry, I thought you meant something like this here.


    It's fine, I should've posted a pic before. Also gas giants glitch out by the same thing, but the artifacts are round, not square.
     
    Utlimate_SaturnsDate: Monday, 25.04.2016, 22:48 | Message # 450
    Observer
    Group: Banned
    United States
    Messages: 8
    Status: Offline
    angry When I fixed the files for glitch surface and textures when I tried both files it still dident work
    Quote

    Added (25.04.2016, 22:48)
    ---------------------------------------------
    Oh sorry I accidently added the quotes on one of my posts

     
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