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Troubleshooting and bug reports - SpaceEngine 0.9.7.2
HarbingerDawnDate: Friday, 26.12.2014, 20:29 | Message # 1
Cosmic Curator
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United States
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Please post here all of your reports about bugs or crashes in SpaceEngine. Before you post any bugs, please follow these steps:

  • First of all, make sure you make a clean install of SpaceEngine and update your video card drivers. This may solve 99% of all isues.
  • Read the Fixing common issues section below. It is possible that your problem can be solved there.
  • Read the List of known issues section below and make sure that your bugs are not on in it. You can use your browser's word finder to help search the list.
  • If the bug is not on the list then please post it in this thread. Attach to your message a screenshot (if possible) and a log file (it's called the se.log and is located in the SpaceEngine/system/ directory). Only the log file will help us to understand your problem and find a solution!



    Fixing videocard-specific issues

    If you do not know which videocard do you have, open the system/se.log file in the text editor and read the Vendor information in the beginning:

    INITIALIZING OPENGL
    [MT] Vendor: ATI Technologies Inc.


    Then look for a solution for you:

    Nvidia: Major lag spikes


    ATI/AMD: Transparent or invisible planets, no landscape


    ATI/AMD: Crash on approaching to the black hole, neutron star or white dwarf, on using ship's hyperdrive, or when enabling the Oculus Rift mode or the Fish Eye mode


    Intel HD: Glitchy landscape and textures on planets


    Intel HD: Crash near planets


    Intel HD: Red clouds on Earth




    Fixing common issues

    1) Obsolete or incompatible drivers or strange error message "(NULL) 2.1 (NULL)"


    2) Weak system


    3) System with hybrid graphics (NVidia/ATI + Intel HD)


    4) Artifacts on procedural planets


    5) Frequent crashing while generating planetary surface


    6) Spaceship disappears when far from a star


    7) Blurry textures on Solar system planets


    8) Crash on entering the Display menu


    9) Problems with very high resolution displays




    List of known issues

    Green items have been fixed for the next release

    Not real bugs, but effects caused by limitations in the engine:


    Real bugs:
  •  
    dblackDate: Saturday, 03.01.2015, 07:59 | Message # 211
    Space Tourist
    Group: Users
    United States
    Messages: 35
    Status: Offline
    Quote Willocrisp ()
    How do I go about deleting the cache folder?

    You open the folder Spaceengine 0.972 and delete the folder that says cache.
     
    ReeseDate: Sunday, 04.01.2015, 05:53 | Message # 212
    Observer
    Group: Newbies
    United States
    Messages: 2
    Status: Offline
    Hey, does anyone have a manual installer for this yet? I try using the automatics and torrents (every mirror) but the setup doesn't run. I had this problem with the last version, and it was fixed by the manual installer (zip file).
     
    HarbingerDawnDate: Sunday, 04.01.2015, 06:38 | Message # 213
    Cosmic Curator
    Group: Administrators
    United States
    Messages: 8717
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    I would provide one, but I don't have a good hosting service to use, and my bandwidth is too poor for me to be the initial seed for a torrent that large.




    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    CaanDate: Sunday, 04.01.2015, 14:03 | Message # 214
    Observer
    Group: Newbies
    United States
    Messages: 5
    Status: Offline
    Posting again, because you didn't respond when I gave you the log file. Galxies are appearing as strange multicolored lines, and far away star's are in shades of blue and purple, instead of white and red.
    Attachments: 0771561.jpg (417.0 Kb) · 1850617.jpg (103.2 Kb) · 4571763.log (30.0 Kb)
     
    TheVino3Date: Sunday, 04.01.2015, 15:52 | Message # 215
    Space Tourist
    Group: Users
    Australia
    Messages: 22
    Status: Offline
    White and yellow stars up close, i.e. within about 1.5 AU, have an orange glow regardless. As you can see here this white main sequence star appears to be emitting orange light:

    http://i.imgur.com/lEdDCn0.jpg
     
    BambusmanDate: Sunday, 04.01.2015, 16:21 | Message # 216
    Pioneer
    Group: SE team
    Germany
    Messages: 408
    Status: Offline
    Quote TheVino3 ()
    White and yellow stars up close, i.e. within about 1.5 AU, have an orange glow regardless

    Put the Diffraction Spikes to normal in the settings.
     
    HarbingerDawnDate: Sunday, 04.01.2015, 17:30 | Message # 217
    Cosmic Curator
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    United States
    Messages: 8717
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    Caan, I'm afraid that I don't have any suggestions for you, other than updating your graphics drivers, and of course making sure your card isn't overheating.

    Quote Bambusman ()
    Put the Diffraction Spikes to normal in the settings.

    This won't work in 0.972, the lens flare code changed and now normal spikes have that same issue. Only simple spikes have the correct color at all times now.





    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    second-ichDate: Sunday, 04.01.2015, 17:56 | Message # 218
    Space Pilot
    Group: Users
    Germany
    Messages: 87
    Status: Offline
    I have seen an other little bug. This are asteroids orbiting around a planet with "planets motion blur" on. But instead of blurred circles appear straight lines.

    The arrow shows the rotation of the asteroids.

    Attachments: 8648621.jpg (87.8 Kb)


    Edited by second-ich - Sunday, 04.01.2015, 17:58
     
    MalzMDate: Sunday, 04.01.2015, 18:42 | Message # 219
    Observer
    Group: Newbies
    Germany
    Messages: 8
    Status: Offline
    Hey guys,

    first of all of course a big thanks for this christmas present. Been watching SE for a while now, but never had a problem that I actually had to use the forums for... Now I have I think.

    The problem comes up with the usage of the Shutter glasses 3D mode together with my Nvidia 3D Vision.
    I already checked if it is working in other software, and is actually is (tested it with the testsoftware from nvidia, and also with games). And the Space Engine is also running in fullscreen.
    My system also seems to recognize that it's receiving an appropriate 3D output (the nvidia 3D vision hardware and the glasses are initialized correctly on startup of SE).

    The problem is, that even when everything (the hardware and the shutter glasses) are on and working fine, I still get both pictures for both eyes, even though one of the pictures is faint for one of the eyes.
    It does not seem to be any problem with the reaction time of the screen that shutter 3D may have (as often recognized in pictures with extreme black/white contrast), because I don't get something like that in any other games I use to play in 3D.

    It seems as if the pictures are send out on screen in a slightly offset timing compared to the "shutting" of the glasses.

    I don't believe the log does have any really helpful information in this case, but I uploaded it anyway...

    Best regards,

    Malz

    Attachments: 3623049.log (363.1 Kb)
     
    SpaceEngineerDate: Sunday, 04.01.2015, 19:10 | Message # 220
    Author of Space Engine
    Group: Administrators
    Russian Federation
    Messages: 4800
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    MalzM, sorry, I can't help. 3D vision is a custom NVidia technology, but I have no 3D vision hardware to implement its support.




     
    SpaceEngineerDate: Sunday, 04.01.2015, 19:13 | Message # 221
    Author of Space Engine
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    Russian Federation
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    Quote second-ich ()
    I have seen an other little bug. This are asteroids orbiting around a planet with "planets motion blur" on. But instead of blurred circles appear straight lines.

    This is not a bug, this is how system works. It can't render a circles, only lines. They may look like they should not be there, but this is how they are implemented.





     
    MalzMDate: Sunday, 04.01.2015, 19:18 | Message # 222
    Observer
    Group: Newbies
    Germany
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    So it's "just" a regular Shutter Glasses implementation? Then it's my fault, sorry, for some reason I misunderstood it for being made for nvidias solution.
    Are there plans for nv 3d vision support for the future?
     
    SpaceEngineerDate: Sunday, 04.01.2015, 20:36 | Message # 223
    Author of Space Engine
    Group: Administrators
    Russian Federation
    Messages: 4800
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    Quote n3xt ()
    I detected the problem finally... it's because I had ''Compress textures'' on and that causes the instant crashings...
    However Compressing textures works perfectly fine for all other catalog and procedural objects. So I'll just turn it off while visiting the Solar System

    You should not use this at all. This is unfinished feature. Why all trying to use it in this version?!





     
    HarbingerDawnDate: Sunday, 04.01.2015, 20:43 | Message # 224
    Cosmic Curator
    Group: Administrators
    United States
    Messages: 8717
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    Quote SpaceEngineer ()
    It can't render a circles, only lines.

    But the orientation the lines are rendered in does not match the movement of the objects on the screen, that's the bug he's reporting.





    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    IngolifsDate: Monday, 05.01.2015, 06:31 | Message # 225
    Space Tourist
    Group: Users
    New Zealand
    Messages: 30
    Status: Offline
    The pistol star has a luminosity of 2.5, when it should be at least ten thousand times that.
     
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